| StarCity’s customer service department is designed to increase efficiency’s of operations within your business. Why pay your employee’s to do our job? With our employees averaging 6+ years working with Sprint/Nextel and our unparalleled relationships and contacts within Sprint we have created an environment that can support any and all of our customer’s needs. Our intimate knowledge and handling of each account is supported by a superior customer relationship management tool (CRM). Allowing our employees to manage and share information within every account is a key competitive advantage for StarCity to maintain and support companies of all sizes. |
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• Rate plan analysis/changes
• Equipment upgrades/swaps/replacements
• Billing disputes
• Retention support
• Ordering new units
• Accessory orders |
• Tech Support
• End user support
• On site delivery and training
• Employee days
• Working directly with Wireless Field Support (WFS) within Sprint |
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| In addition to ensuring that devices are properly provisioned, staged, charged and tested prior to delivery, StarCity takes the extra step to ensure the above is fulfilled with each and every order. Every unit whether it is a Blackberry with a custom GPS/Payroll application or a standard cell with basic phonebook needs goes through the above process with extreme attention to detail. |
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“I have worked in the wireless industry for over 7 years and have seen many companies fail at achieving the expectations they set for supporting their customers. It is the core of what Robbie and Scott have built StarCity around. Their attention to detail within each of our customers unique needs is unlike anything I have seen prior to joining StarCity.”
- Jennifer O’Boyle, Director of Operations, StarCity Enterprises -
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